TL 9000 Interpretations Pages Released

The TL 9000 Interpretations pages are currently under development and additional interpretations will be added as they become available. Quick access is available through the FAQ drop-down menu on the QuEST Forum Web site, specifically at http://tl9000.org/tl_int.htm. Additionally, companies that seek to achieve or maintain TL 9000 registration have until July 1, 2007 to use Release 3.0, at which time it becomes obsolete and they are required to update to Release 4.0. Companies should also note that the appendices of the Requirements Handbook are no longer in the handbook itself but can be found on the QuEST Forum Web site. It is very important that TL 9000-certified companies periodically check the QuEST Forum Web site for any "Handbook Alerts and Errata" that may affect their quality management system. For Handbook Alerts, and a summary of changes between Release 3.0 and 4.0, click here.For more information on TL 9000 certification, click here, or visit TÜV Academy’s webinar calendar for related Quality webinars.

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FAQs

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TL 9000 is a Quality Management System (QMS) developed by the QuEST Forum to meet the quality requirements of the worldwide telecommunications industry.

Aim
To define system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services and providing a measurement system that allows companies to track performance and improve results.

To eliminate the need for multiple quality management standards, which reduces the cost of doing business and ultimately results in better products and services to consumers.

To provide a consistent set of quality expectations to drive efficiency and performance across the global telecom supply chain.

Outcomes
For buyers
helps to assure consistent quality across all products and services
helps to drive supply chain efficiencies and improves supplier relationships
gets a Quality Management System that has been systematically audited by an independent TL 9000 registrar
the advanced measurements system facilitates analysis against industry benchmarks
provides the basis for objective product or supplier evaluations to make fully informed supply decisions

For suppliers
validates the quality of product, services and customer care that they provide
reduces the costs of quality audits while helping create customized performance reports for current and potential customers.
allows to save time and money by complying with only one quality standard



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more info on TL 9000

FAQ's
http://www.statamatrix.com/tl9000/TL9000faq.php

STEPS in Implementing TL 9000
http://www.bsiamericas.com/Telecommunications/ImplementingTL9000/index.xalter

Introduction

TL 9000

Background on TL 9000
TL 9000 requirements were developed by the QuEST forum (The Quality Excellence for Suppliers of Telecommunications Leadership), comprised of leaders in the telecommunications field. The QuEST forum used ISO 9000 as a baseline and the requirements of existing industry standards and practices in developing the TL 9000 requirements. The development of sector-specific requirements for hardware, software and services quality system and metrics requirements is an essential part of TL 9000. For more information or to order a copy of the Standard, please go to the QuEST Forum Web site www.questforum.org or the American Society for Quality at www.asq.org.
UL is an active Liason Member of the QuEST Forum.
UL is currently the #1 Registrar in number of TL 9000 Certificates issued.
What are the benefits of TL 9000 ?
Establish a common set of quality system requirements and effective performance and cost-based metrics to guide processes.
Evaluate results of quality system implementation.
Drive continuous improvement.
Enhance customer/supplier relationships.
Protect the integrity and use of telecommunication products and services.
For whom are these requirements intended?
TL 9000 applies to all suppliers of telecommunications hardware, software and services.

http://www.ul.com/services/tl9000.htm

TL 9000 requirements were developed by the QuEST forum (The Quality Excellence for Suppliers of Telecommunications Leadership), comprised of leaders in the telecommunications field. The QuEST forum used ISO 9000 as a baseline and the requirements of existing industry standards and practices in developing the TL 9000 requirements. The development of sector-specific requirements for hardware, software and services quality system and metrics requirements is an essential part of TL 9000. For more information or to order a copy of the Standard, please go to the QuEST Forum Web site http://www.questforum.org/ or the American Society for Quality at http://www.asq.org/.

How to get registered
http://www.questforum.org/tl9000/tl_howto.htm

TL 9000 and Enhanced Customer Satisfaction
-George Verghese*

In this fiercely competitive environment, telecom companies are waking up to the reality that their customers have begun to demand higher quality products and services, This has made it critical for them to set up effective business management systems, which are capable of helping them create superior quality products and services backed by immense reliability at highly competitive prices. Telecom majors such as NEC America Inc., LG Electronics Ltd., Samsung Electronics have discovered that the TL 9000- Quality Management System is a highly effective tool, that has helped them achieve these objectives rapidly and cost-effectively.

What is TL 9000 ?
TL 9000 is a common set of Quality Management System Requirements and Measurements designed specifically for the Telecom industry, encompassing ISO 9001 and other best practices.
The TL 9000 standard has been developed by the QuEST Forum (Quality Excellence for Suppliers of Telecommunications). This Forum consists of leading Service Providers such as AT & T, Bell Atlantic, Bell Canada, BT, SBC, Sprint, Verizon… and their Suppliers such as 3M Telecom, Lucent, Alcatel, Motorola, Nortel, Telllabs etc. The QuEST Forum currently has a membership of more than 180 telecom organizations worldwide.

TL 9000….designed to help Telecom companies
TL 9000 is designed to help telecom companies pursue business excellence continual performance improvement by adopting ‘best practices’ and by benchmarking the performance against the ‘best-in-class’ globally. TL 9000 helps achieve this by establishing and implementing an industry specific Quality Management System which address requirements like: Customer Focus, Long-and-Short Term Quality Planning, Product and Service Life Cycle, Disaster Recovery Systems, Service Delivery Plan, Project Planning, Customer Satisfaction Monitoring etc.

The benchmarking of performance with the ‘best-in-class’ globally is achieved by measuring, reporting and continually improving the the Customer Centric Performance Measurements such as: Number of Problem Reports, On Time Service Delivery, System Outages, and Problem Report Fix Time etc.

TL 9000 and You
As a Telecom Equipment Manufacturer or Service Provider, implementation of TL 9000 will help you:

1. Increase Customer Retention by focusing on the continual improvement of :
a. Cycle Time Reduction
b. Reliability
c. Defect Elimination
d. On Time Service Delivery
e. Customer Complaint Resolution
2. Improve Network Performance due to ‘designed-in’ reliability
3. Improve Disaster Recovery and Emergency Response Systems
4. Increase Consistency and Operational Efficiency
5. Improve Market Share through Customer Recognition and Customer Satisfaction
6. Enhance Employee Satisfaction
7. Reduce Overall Cost and Increase Competitiveness

UL and TL 9000
Underwriters Laboratories Inc., (UL) has worked closely and actively with the QuEST Forum in the development of TL 9000 Handbooks and in the evolution of assessment methodologies. UL is one of the first registrars to win QuEST Forum approval and ANSI-RAB accreditation for providing TL 9000 Registration Services. Today UL is the global leader in TL 9000 Certifications having registered more than 85 Organizations worldwide. UL’s highly experienced and competent TL 9000 Auditors are strategically located across the Asia-Pacific region to provide you with ‘global quality auditing services locally’.
------------------------------------------------------------------------------------------------------------* Lead Auditor, UL India Private Ltd, Bangalore, India



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